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Certified Service Manager

certifying organization info

ETA International
Certified Service Manager
5 Depot Street, Greencastle
IN 46135


This is a valuable examination for those who serve as managers, owners or department heads of service businesses such as electronics, computer, communications and appliance repair facilities. Several of the topics covered in this examination include: Manager Responsibilities and Objectives, Personnel Profiles and Job Descriptions, Team Building, Training, Hiring and Employment Laws, Employee Compensation Systems, Customer Relations Policies and Skills, Service Policies, Service/Production Area Development, Test Equipment Needs and Procurement, Financial and Parts Department Management, Warranties and Risk of Liability, Contract Negotiation, Vehicle Procurement and Maintenance, Association Memberships/Involvement, Quality Systems, Security, Safety/OSHA, and Project Management.

Certified Service Manager Website


Work Experience Required? Yes

Either training or work experience required, but not both? No

Oral or Written Exam Required? Yes

Renew through Continuing Educational Units(CEU)? No

Renew through Re-Examination? No

Renew through Continuing Professional Development(CPD)? No

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No

This certification is related to military occupational specialties.
Read more about military occupations..

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