The Siebel CRM 8 Business Analyst Expert Certification identifies professionals who are familiar with the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. It covers Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. It also covers the knowledge and skills needed to participate in a Siebel implementation project - the logical structure of Siebel applications, the Siebel Web architecture, data access and Siebel Tools, including modifying the business logic/user interface to Siebel applications and using Siebel automation. Up-to-date training and field experience are recommended.
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