In order to achieve the Avaya Certified Expert Design credential, you must have the Avaya Certified Specialist credential and pass all three of the CRM Specialist Level Design Exams. The ACE/CRM credential is the highest level of achievement for individuals who wish to be recognized for their knowledge and skills across Avaya's CRM products and applications portfolio. ACEs in CRM have proven their deep understanding in designing key Avaya solutions such as Multimedia Contact Centers, Interactive Voice Response Systems and Proactive Contact Solutions. The ACE/CRM will represent the very best amongst Avaya's worldwide network of individuals dedicated to providing the highest levels of solution design and support in a continually evolving and complex CRM landscape.
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