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Knowledge Management Foundations: Knowledge-Centered Support Principles


certifying organization info

HDI
Knowledge Management Foundations: Knowledge-Centered Support Principles
121 South Tejon, Suite 1100, Colorado Springs
CO 80903

description

This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Support (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.

Knowledge Management Foundations: Knowledge-Centered Support Principles Website


details

Oral or Written Exam Required? Yes

Renewal Required? Every 2 Year(s)

Renew through Continuing Educational Units(CEU)? No

Renew through Re-Examination? Yes

Renew through Continuing Professional Development(CPD)? No

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No





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