Certified Customer Service Specialist

The Customer Service Specialist (CSS) is a soft skills certification that validates one's work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem solving, interpersonal relationships, and sales and marketing. Certified Customer Service Specialist Website

More than two years of education or training after high school required? No

More than two years of work experience required? No

Oral or Written Exam Required? Yes

Renew through Continuing Educational Units(CEU)? No

Renew through Re-Examination? No

Renew through Continuing Professional Development(CPD)? No

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No

This certification is In Demand.
Read more about In Demand.