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Certified Front Desk Representative

certifying organization info

American Hotel and Lodging Association Educational Institute
Certified Front Desk Representative
800 N. Magnolia Avenue, Suite 1800, Orlando
FL 32803


A front desk representative's goal is to meet the needs of all guests staying with the hotel, and to provide any necessary services to ensure a customer's satisfaction. The Hospitality Skills Certification (HSC) brings the professional clout to the people who are in the front-line with guests.

Certified Front Desk Representative Website


Work Experience Required? Yes

Oral or Written Exam Required? Yes

Renewal Required? Every 5 Year(s)

Renew through Continuing Educational Units(CEU)? Yes

Renew through Re-Examination? No

Renew through Continuing Professional Development(CPD)? Yes

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No

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