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ICMI Professional Certification

certifying organization info

International Customer Management Institute
ICMI Professional Certification
121 South Tejon Street, Suite 1100 Colorado Springs
CO 80903


This industry-recognized certification program develops and validates the competency of contact center professionals. The ICMI Professional Certification standard was designed by the industry, for the industry, by the Call Center Industry Advisory Council (CIAC) - a broadly representative group of contact center practitioners and industry subject matter experts -- identified role-specific knowledge, skills and attributes (competencies) that underlie superior contact center job performance.

ICMI Professional Certification Website


Work Experience Required? No

Oral or Written Exam Required? Yes

Renewal Required? Every 3 Year(s)

Renew through Continuing Educational Units(CEU)? Yes

Renew through Re-Examination? No

Renew through Continuing Professional Development(CPD)? No

Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)? No

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