Occupation information for First-Line Supervisors of Office and Administrative Support Workers Within 25 miles of ZIP Code 60611

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Develop work schedules according to budgets and workloads.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Tools:

• Desktop calculator
• Desktop computers
• Laser fax machine
• Photocopiers
• Scanners

Technology:

• Accounting software
• Data base user interface and query software
• Enterprise resource planning ERP software
• Medical software
• Project management software

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