Occupation information for Dispatchers, Except Police, Fire, and Ambulance District Of Columbia

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description

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

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details

Currently Employed: 700

Projected Annual Job Openings: 70

Typical Hourly Wage: $25.05 - $42.58

Typical Annual Salary: $52,100 - $88,560

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

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typical job duties
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Oversee all communications within specifically assigned territories.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Arrange for necessary repairs to restore service and schedules.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
tools & technology
Tools:
  • Automatic call distributor ACD
  • Rail switching systems
  • Railway signaling systems
  • Special purpose telephones
  • Two way radios

Technology:
  • Aviation ground support software
  • Customer relationship management CRM software
  • Data base user interface and query software
  • Enterprise resource planning ERP software
  • Mobile location based services software
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