Occupation information for Online Merchants District Of Columbia

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Typical education needed for entry: Bachelor's degree

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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• Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
• Receive and process payments from customers, using electronic transaction services.
• Create, manage, or automate orders or invoices, using order management or invoicing software.
• Deliver e-mail confirmation of completed transactions and shipment.
• Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
• Purchase new or used items from online or physical sources for resale via retail or auction Web site.
• Design customer interface of online storefront, using web programming or e-commerce software.
• Determine and set product prices.
• Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
• Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

Tools:

• Band printers
• Desktop computers
• Dot matrix printers
• Laser fax machine
• Pen or flash drive

Technology:

• Data base user interface and query software
• Point of sale POS software
• Sales and marketing software
• Web page creation and editing software
• Web platform development software

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