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Occupation information for

Computer User Support Specialists
District Of Columbia

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description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

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details

Currently Employed: 4,810

Projected Annual Job Openings: 190

Typical Hourly Wage: $24.69 - $39.52

Typical Annual Salary: $51,400 - $82,200

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typical training

Typical education needed for entry: Some college, no degree

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Moderate-term on-the-job training

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typical job duties

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

tools & technology


Tools:
  • Computer tool kits
  • Power meters
  • Punches or nail sets or drifts
  • Screwdrivers
  • Wire lug crimping tool

Technology:
  • Backup or archival software
  • Configuration management software
  • Data base user interface and query software
  • Desktop communications software
  • Internet directory services software

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