Occupation information for

First-Line Supervisors of Personal Service Workers

United States

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Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

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Currently Employed: 218,900

Yearly Projected Openings: 8,260

Typical Hourly Wage: $13.11 - $22.35

Typical Annual Salary: $27,300 - $46,500

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: 1 to 5 years

Typical on-the-job training once you have a job in this occupation: None

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Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Inform workers about interests or special needs of specific groups.
Apply customer/guest feedback to service improvement efforts.
Resolve customer complaints regarding worker performance or services rendered.
Requisition necessary supplies, equipment, or services.

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