Occupation information for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop District Of Columbia

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Typical education needed for entry: No formal educational credential

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Greet guests and seat them at tables or in waiting areas.
• Answer telephone calls and respond to inquiries or transfer calls.
• Operate cash registers to accept payments for food and beverages.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Take and prepare to-go orders.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Receive and record patrons' dining reservations.

Tools:

• Carbonated beverage dispenser
• Cash registers
• Commercial use coffee or iced tea makers
• Desktop computers
• Ice dispensers

Technology:

• Calendar and scheduling software
• Data base user interface and query software
• Office suite software
• Operating system software
• Point of sale POS software

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