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Occupation information for

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
District Of Columbia

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description

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

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details

Currently Employed: 1,912

Projected Annual Job Openings: 140

Typical Hourly Wage: $9.31 - $13.91

Typical Annual Salary: $19,400 - $28,900

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typical training

Typical education needed for entry: Less than high school

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: None

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typical job duties

  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

tools & technology


Tools:
  • Desktop computers
  • Personal computers
  • Point of sale POS terminal
  • Special purpose telephones
  • Touch screen monitors

Technology:
  • Calendar and scheduling software
  • Data base user interface and query software
  • Point of sale POS software

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