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Occupation information for

First-Line Supervisors of Personal Service Workers
District Of Columbia

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description

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

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details

Currently Employed: 460

Projected Annual Job Openings: 20

Typical Hourly Wage: $16.56 - $27.49

Typical Annual Salary: $34,400 - $57,200

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years

Typical on-the-job training once you have a job in this occupation: None

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typical job duties

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
  • Apply customer/guest feedback to service improvement efforts.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Requisition necessary supplies, equipment, or services.

tools & technology


Tools:
  • Automated external defibrillators AED or hard paddles
  • Desktop computers
  • Notebook computers
  • Personal computers
  • Special purpose telephones

Technology:
  • Inventory management software
  • Office suite software
  • Presentation software
  • Time accounting software
  • Word processing software

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