Occupation information for Concierges District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

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• Provide directions to guests.
• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Make travel arrangements for sightseeing or other tours.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Arrange childcare services for guests.
• Pick up and deliver items or run errands for guests.
• Order flowers for guests.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Receive, store, or deliver luggage or mail.

Tools:

• Desktop computers
• Laser fax machine
• Laser printers
• Mobile phones
• Notebook computers

Technology:

• Accounting software
• Calendar and scheduling software
• Data base user interface and query software
• Desktop publishing software
• Electronic mail software

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