Occupation information for Reservation and Transportation Ticket Agents and Travel Clerks District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Examine passenger documentation to determine destinations and to assign boarding passes.
• Trace lost, delayed, or misdirected baggage for customers.
• Check baggage and cargo and direct passengers to designated locations for loading.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Confer with customers to determine their service requirements and travel preferences.
• Announce arrival and departure information, using public address systems.
• Provide clients with assistance in preparing required travel documents and forms.
• Prepare customer invoices and accept payment.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

Tools:

• Airline ticket or boarding pass ATB printers
• Cash registers
• Desktop computers
• Magnetic stripe readers and encoders
• Notebook computers

Technology:

• Calendar and scheduling software
• Data base user interface and query software
• Electronic mail software
• Financial analysis software
• Office suite software

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