Occupation information for First-Line Supervisors of Retail Sales Workers District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
• Keep records of purchases, sales, and requisitions.

Tools:

• Adjustable widemouth pliers
• Adjustable wrenches
• Bar code reader equipment
• Magnetic stripe readers and encoders
• Security cameras

Technology:

• Business intelligence and data analysis software
• Data base user interface and query software
• Enterprise resource planning ERP software
• Point of sale POS software
• Time accounting software

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