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Occupation information for

First-Line Supervisors of Retail Sales Workers
District Of Columbia

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Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

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Currently Employed: 2,190

Projected Annual Job Openings: 70

Typical Hourly Wage: $17.16 - $23.83

Typical Annual Salary: $35,700 - $49,600

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years

Typical on-the-job training once you have a job in this occupation: None

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typical job duties

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Establish credit policies and operating procedures.
  • Assign employees to specific duties.

tools & technology

  • Adjustable widemouth pliers
  • Adjustable wrenches
  • Magnetic stripe readers and encoders
  • Screwdrivers
  • Security cameras

  • Calendar and scheduling software
  • Data base user interface and query software
  • Human resources software
  • Point of sale POS software
  • Time accounting software

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