Occupation information for

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Currently Employed: 2,659

Yearly Projected Openings: 80

Typical Hourly Wage: $15.38 - $23.57

Typical Annual Salary: $32,000 - $49,000

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Establish credit policies and operating procedures.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Keep records of purchases, sales, and requisitions.

• Adjustable widemouth pliers
• Electronic funds transfer point of sale equipment
• Magnetic card readers
• Screwdrivers
• Security cameras

• Calendar and scheduling software
• Data base user interface and query software
• Human resources software
• Point of sale POS software
• Time accounting software