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Occupation information for

First-Line Supervisors of Non-Retail Sales Workers
District Of Columbia

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Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

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Currently Employed: 580

Projected Annual Job Openings: 10

Typical Hourly Wage: $21.57 - $51.34

Typical Annual Salary: $44,900 - $106,800

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years

Typical on-the-job training once you have a job in this occupation: None

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typical job duties

  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Hire, train, and evaluate personnel.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Plan and prepare work schedules, and assign employees to specific duties.

tools & technology

  • Desktop computers
  • Mobile phones
  • Notebook computers
  • Special purpose telephones
  • Tablet computers

  • Accounting software
  • Customer relationship management CRM software
  • Data base user interface and query software
  • Enterprise resource planning ERP software
  • Video conferencing software

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