Occupation information for First-Line Supervisors of Office and Administrative Support Workers District Of Columbia

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description

Directly supervise and coordinate the activities of clerical and administrative support workers.

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details

Currently Employed: 4,010

Projected Annual Job Openings: 400

Typical Hourly Wage: $29.51 - $49.37

Typical Annual Salary: $61,380 - $102,690

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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typical job duties

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
Develop work schedules according to budgets and workloads.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

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