Occupation information for

Switchboard Operators, Including Answering Service

District Of Columbia

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description

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

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details

Currently Employed: 918

Yearly Projected Openings: 20

Typical Hourly Wage: $13.39 - $20.10

Typical Annual Salary: $27,800 - $41,800

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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typical job duties

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Route emergency calls appropriately.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Monitor alarm systems to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Relay or route written or verbal messages.
Keep records of calls placed and charges incurred.
Record messages, suggesting rewording for clarity or conciseness.
Answer simple questions about clients' businesses, using reference files.

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