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Occupation information for

Switchboard Operators, Including Answering Service
District Of Columbia

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Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

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Currently Employed: 920

Projected Annual Job Openings: 20

Typical Hourly Wage: $15.00 - $20.12

Typical Annual Salary: $31,200 - $41,800

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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typical job duties

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Relay or route written or verbal messages.
  • Answer simple questions about clients' businesses, using reference files.
  • Place telephone calls or arrange conference calls as instructed.

tools & technology

  • Personal computers
  • Phone headsets
  • Premise branch exchange PBX systems
  • Special purpose telephones
  • Two way radios

  • Electronic mail software
  • Enterprise resource planning ERP software
  • Presentation software
  • Spreadsheet software
  • Word processing software

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