Occupation information for Switchboard Operators, Including Answering Service District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
• Monitor alarm systems to ensure that secure conditions are maintained.
• Contact security staff members when necessary, using radio-telephones.
• Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
• Record messages, suggesting rewording for clarity or conciseness.
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• Complete forms for sales orders.
• Relay or route written or verbal messages.

Tools:

• Alarm systems
• Inkjet printers
• Intercom systems
• Premise branch exchange PBX systems
• Two way radios

Technology:

• Data base user interface and query software
• Electronic mail software
• Enterprise resource planning ERP software
• Facilities management software
• Word processing software

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