Occupation information for Bill and Account Collectors District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

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• Record information about financial status of customers and status of collection efforts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Answer customer questions regarding problems with their accounts.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Tools:

• Autodialers
• Notebook computers
• Personal digital assistant PDAs or organizers
• Scanners
• Special purpose telephones

Technology:

• Accounting software
• Customer relationship management CRM software
• Enterprise resource planning ERP software
• Information retrieval or search software
• Medical software

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