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Occupation information for

Bill and Account Collectors
District Of Columbia

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Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account preparing statements to credit department if customer fails to respond initiating repossession proceedings or service disconnection and keeping records of collection and status of accounts.

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Currently Employed: 750

Projected Annual Job Openings: 30

Typical Hourly Wage: $19.23 - $33.28

Typical Annual Salary: $40,000 - $69,200

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Moderate-term on-the-job training

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typical job duties

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

tools & technology

  • Autodialers
  • Notebook computers
  • Personal digital assistant PDAs or organizers
  • Scanners
  • Special purpose telephones

  • Accounting software
  • Customer relationship management CRM software
  • Information retrieval or search software
  • Point of sale POS software
  • Spreadsheet software

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