Occupation information for Brokerage Clerks District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

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• Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
• Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
• File, type, or operate standard office machines.
• Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
• Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.
• Perform clerical tasks, such as answering phones or distributing mail.
• Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.
• Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.
• Prepare reports summarizing daily transactions and earnings for individual customer accounts.
• Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.

Tools:

• Desktop calculator
• Desktop computers
• Personal computers
• Special purpose telephones

Technology:

• Customer relationship management CRM software
• Data base user interface and query software
• Desktop communications software
• Enterprise resource planning ERP software
• Graphics or photo imaging software

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