Occupation information for Correspondence Clerks District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
• Ensure that money collected is properly recorded and secured.
• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Process orders for goods requested in correspondence.
• Compile data from records to prepare periodic reports.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Present clear and concise explanations of governing rules and regulations.

Tools:

• Book folding machines
• Inkjet printers
• Laser fax machine
• Laser printers
• Microfiche or microfilm viewers

Technology:

• Cloud-based data access and sharing software
• Data base user interface and query software
• Enterprise resource planning ERP software
• Medical software
• Word processing software

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