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Occupation information for

Patient Representatives
District Of Columbia

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description

Assist patients in obtaining services, understanding policies and making health care decisions.

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details

Currently Employed: 7,488

Projected Annual Job Openings: 350

Typical Hourly Wage: $13.59 - $22.39

Typical Annual Salary: $28,300 - $46,600

See Job Listings (3)
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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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typical job duties

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

tools & technology


Tools:
  • Desktop computers
  • Laser printers
  • Notebook computers
  • Personal computers
  • Special purpose telephones

Technology:
  • Customer relationship management CRM software
  • Medical software
  • Office suite software
  • Spreadsheet software
  • Word processing software

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