Occupation information for

Patient Representatives

District Of Columbia

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Assist patients in obtaining services, understanding policies and making health care decisions.

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Currently Employed: 7,488

Yearly Projected Openings: 350

Typical Hourly Wage: $14.65 - $23.37

Typical Annual Salary: $30,500 - $48,600

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Maintain knowledge of community services and resources available to patients.
Refer patients to appropriate health care services or resources.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

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