Occupation information for Hotel, Motel, and Resort Desk Clerks District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the check out process.
• Record guest comments or complaints, referring customers to managers as necessary.
• Compute bills, collect payments, and make change for guests.

Tools:

• Automated attendant systems
• Automatic call distributor ACD
• Centrex phone console
• Music or message on hold player
• Personal computers

Technology:

• Data base user interface and query software
• Desktop publishing software
• Electronic mail software
• Facilities management software
• Financial analysis software

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