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Occupation information for

Hotel, Motel, and Resort Desk Clerks
District Of Columbia

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description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

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details

Currently Employed: 1,240

Projected Annual Job Openings: 80

Typical Hourly Wage: $11.71 - $17.50

Typical Annual Salary: $24,400 - $36,400

See Job Listings (16)
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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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typical job duties

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.

tools & technology


Tools:
  • Automated attendant systems
  • Automatic call distributor ACD
  • Centrex phone console
  • Personal computers
  • Premise branch exchange PBX systems

Technology:
  • Data base user interface and query software
  • Desktop publishing software
  • Facilities management software
  • Spreadsheet software
  • Word processing software

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