Occupation information for Order Clerks District Of Columbia

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Typical education needed for entry: Some college, no degree

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Prepare invoices, shipping documents, and contracts.
• Recommend merchandise or services that will meet customers' needs.
• Inspect outgoing work for compliance with customers' specifications.
• Receive and respond to customer complaints.
• Check inventory records to determine availability of requested merchandise.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Direct specified departments or units to prepare and ship orders to designated locations.

Tools:

• Belt conveyors
• Cash registers
• Laser fax machine
• Package stops
• Personal computers

Technology:

• Accounting software
• Data base user interface and query software
• Electronic mail software
• Enterprise resource planning ERP software
• Office suite software

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