Occupation information for Receptionists and Information Clerks District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from customers or members of the public.
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Tools:

• Desktop computers
• Dictation machines
• Filing cabinets or accessories
• Premise branch exchange PBX systems
• Scanners

Technology:

• Accounting software
• Customer relationship management CRM software
• Data base user interface and query software
• Electronic mail software
• Medical software

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