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Occupation information for

Receptionists and Information Clerks
District Of Columbia

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description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

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details

Currently Employed: 7,620

Projected Annual Job Openings: 250

Typical Hourly Wage: $13.53 - $19.93

Typical Annual Salary: $28,200 - $41,500

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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typical job duties

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Analyze data to determine answers to questions from customers or members of the public.

tools & technology


Tools:
  • Desktop computers
  • Personal computers
  • Premise branch exchange PBX systems
  • Scanners
  • Special purpose telephones

Technology:
  • Accounting software
  • Data base user interface and query software
  • Electronic mail software
  • Medical software
  • Word processing software

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