Occupation information for

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track deliver tickets, contact individuals and groups to inform them of package tours or provide tourists with travel or transportation information.

Currently Employed: 597

Yearly Projected Openings: 20

Typical Hourly Wage: $15.50 - $22.01

Typical Annual Salary: $32,200 - $45,800

• Examine passenger documentation to determine destinations and to assign boarding passes.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Check baggage and cargo and direct passengers to designated locations for loading.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Prepare customer invoices and accept payment.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

• Airline ticket or boarding pass ATB printers
• Desktop computers
• Notebook computers
• Personal computers
• Special purpose telephones

• Calendar and scheduling software
• Data base user interface and query software
• Electronic mail software
• Office suite software
• Word processing software