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Occupation information for

Reservation and Transportation Ticket Agents and Travel Clerks
District Of Columbia

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Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track deliver tickets, contact individuals and groups to inform them of package tours or provide tourists with travel or transportation information.

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Currently Employed: 580

Projected Annual Job Openings: 10

Typical Hourly Wage: $11.78 - $24.86

Typical Annual Salary: $24,500 - $51,700

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Short-term on-the-job training

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typical job duties

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Announce arrival and departure information, using public address systems.
  • Prepare customer invoices and accept payment.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

tools & technology

  • Desktop computers
  • Magnetic stripe readers and encoders
  • Notebook computers
  • Personal computers
  • Special purpose telephones

  • Calendar and scheduling software
  • Data base user interface and query software
  • Electronic mail software
  • Office suite software
  • Word processing software

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