Occupation information for Public Safety Telecommunicators District Of Columbia

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description

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

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details

Currently Employed: 100

Projected Annual Job Openings: 10

Typical Hourly Wage: $15.42 - $24.33

Typical Annual Salary: $32,070 - $50,600

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: 1 to 12 months on-the-job training

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typical job duties
  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Record details of calls, dispatches, and messages.
  • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Maintain access to, and security of, highly sensitive materials.
  • Operate and maintain mobile dispatch vehicles and equipment.
tools & technology
Tools:
  • Automatic call distributor ACD
  • Conversation recording units
  • Desktop computers
  • Intercom systems
  • Two way radios

Technology:
  • Data base user interface and query software
  • Electronic mail software
  • Enterprise resource planning ERP software
  • Helpdesk or call center software
  • Office suite software
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