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Occupation information for

Police, Fire, and Ambulance Dispatchers
District Of Columbia

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description

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

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details

Currently Employed: Not Available

Projected Annual Job Openings: Not Available

Typical Hourly Wage: $28.19 - $30.97

Typical Annual Salary: $58,600 - $64,400

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Moderate-term on-the-job training

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typical job duties

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Provide emergency medical instructions to callers.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

tools & technology


Tools:
  • Conversation recording units
  • Notebook computers
  • Special purpose telephones
  • Telecommunication devices TDD or teletypewriters TTY for the physically challenged
  • Two way radios

Technology:
  • Data base user interface and query software
  • Helpdesk or call center software
  • Internet browser software
  • Word processing software

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