Occupation information for First-Line Supervisors of Non-Retail Sales Workers District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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• Monitor sales staff performance to ensure that goals are met.
• Visit retailers and sales representatives to promote products and gather information.
• Formulate pricing policies on merchandise according to profitability requirements.
• Prepare sales and inventory reports for management and budget departments.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Examine products purchased for resale or received for storage to determine product condition.
• Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Keep records pertaining to purchases, sales, and requisitions.
• Hire, train, and evaluate personnel.

Tools:

• Desktop computers
• Laser fax machine
• Mobile phones
• Notebook computers
• Printer calculator

Technology:

• Accounting software
• Customer relationship management CRM software
• Data base user interface and query software
• Enterprise resource planning ERP software
• Video conferencing software

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