Occupation information for

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Currently Employed: 413

Yearly Projected Openings: 20

Typical Hourly Wage: $13.66 - $23.74

Typical Annual Salary: $28,400 - $49,400

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Receive or prepare work orders.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Arrange for necessary repairs to restore service and schedules.
• Prepare daily work and run schedules.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

• Rail switching systems
• Railway signaling systems
• Special purpose telephones
• Two way radios
• Vehicular global positioning systems

• Aviation ground support software
• Customer relationship management CRM software
• Data base user interface and query software
• Expert system software
• Mobile location based services software