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Occupation information for

Dispatchers, Except Police, Fire, and Ambulance
District Of Columbia

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Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

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Currently Employed: 420

Projected Annual Job Openings: 20

Typical Hourly Wage: $15.06 - $24.94

Typical Annual Salary: $31,300 - $51,900

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: None

Typical on-the-job training once you have a job in this occupation: Moderate-term on-the-job training

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typical job duties

  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Oversee all communications within specifically assigned territories.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Prepare daily work and run schedules.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Receive or prepare work orders.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

tools & technology

  • Rail switching systems
  • Railway signaling systems
  • Special purpose telephones
  • Two way radios
  • Vehicular global positioning system GPS

  • Aviation ground support software
  • Customer relationship management CRM software
  • Data base user interface and query software
  • Expert system software
  • Mobile location based services software

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