Occupation information for Secretaries and Administrative Assistants, Except Legal, Medical, and... District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Use computers for various applications, such as database management or word processing.
• Create, maintain, and enter information into databases.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
• Schedule and confirm appointments for clients, customers, or supervisors.

Tools:

• Desktop computers
• Dictation machines
• Digital cameras
• Photocopiers
• Scanners

Technology:

• Data base management system software
• Data base user interface and query software
• Enterprise resource planning ERP software
• Operating system software
• Video conferencing software

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