Occupation information for

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Currently Employed: 11,908

Yearly Projected Openings: 420

Typical Hourly Wage: $12.97 - $21.77

Typical Annual Salary: $27,000 - $45,300

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Process and prepare documents, such as business or government forms and expense reports.
• Compute, record, and proofread data and other information, such as records or reports.

• Notebook computers
• Photocopiers
• Scanners
• Special purpose telephones
• Typewriters

• Accounting software
• Data base user interface and query software
• Document management software
• Spreadsheet software
• Word processing software