Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Coordination
Changing what is done based on other people's actions.
Reading Comprehension
Reading work-related information.
Persuasion
Talking people into changing their minds or their behavior.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Active Listening
Listening to others, not interrupting, and asking good questions.
Writing
Writing things for co-workers or customers.
Time Management
Managing your time and the time of other people.
Speaking
Talking to others.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Learning
Figuring out how to use new ideas or things.
Negotiation
Bringing people together to solve differences.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.