Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Active Learning
Figuring out how to use new ideas or things.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Social Perceptiveness
Understanding people's reactions.
Active Listening
Listening to others, not interrupting, and asking good questions.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Time Management
Managing your time and the time of other people.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Persuasion
Talking people into changing their minds or their behavior.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Negotiation
Bringing people together to solve differences.
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