Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking
Talking to others.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Persuasion
Talking people into changing their minds or their behavior.
Coordination
Changing what is done based on other people's actions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Active Learning
Figuring out how to use new ideas or things.
Time Management
Managing your time and the time of other people.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Management of Financial Resources
Making spending decisions and keeping track of what is spent.
Social Perceptiveness
Understanding people's reactions.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Negotiation
Bringing people together to solve differences.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening
Listening to others, not interrupting, and asking good questions.
Reading Comprehension
Reading work-related information.
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