English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Persuasion
Talking people into changing their minds or their behavior.
Active Listening
Listening to others, not interrupting, and asking good questions.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Instructing
Teaching people how to do something.
Active Learning
Figuring out how to use new ideas or things.
Time Management
Managing your time and the time of other people.
Reading Comprehension
Reading work-related information.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Speaking
Talking to others.
Writing
Writing things for co-workers or customers.
network.
