Time Management
Managing your time and the time of other people.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Service Orientation
Looking for ways to help people.
Instructing
Teaching people how to do something.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Coordination
Changing what is done based on other people's actions.
Persuasion
Talking people into changing their minds or their behavior.
Active Listening
Listening to others, not interrupting, and asking good questions.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Active Learning
Figuring out how to use new ideas or things.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Operations Analysis
Figuring out what a product or service needs to be able to do.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
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