Negotiation
Bringing people together to solve differences.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Persuasion
Talking people into changing their minds or their behavior.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Active Learning
Figuring out how to use new ideas or things.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Management of Financial Resources
Making spending decisions and keeping track of what is spent.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Reading Comprehension
Reading work-related information.
Management of Material Resources
Managing equipment and materials.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Instructing
Teaching people how to do something.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
network.
