Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Social Perceptiveness
Understanding people's reactions.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Time Management
Managing your time and the time of other people.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Instructing
Teaching people how to do something.
Active Learning
Figuring out how to use new ideas or things.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Writing
Writing things for co-workers or customers.
Reading Comprehension
Reading work-related information.
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