Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.

Speaking
Talking to others.

Coordination
Changing what is done based on other people's actions.

Reading Comprehension
Reading work-related information.

Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.

Active Listening
Listening to others, not interrupting, and asking good questions.

Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Time Management
Managing your time and the time of other people.

Systems Evaluation
Measuring how well a system is working and how to improve it.

Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.

Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Active Learning
Figuring out how to use new ideas or things.

Writing
Writing things for co-workers or customers.

Persuasion
Talking people into changing their minds or their behavior.