Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Time Management
Managing your time and the time of other people.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Persuasion
Talking people into changing their minds or their behavior.
Social Perceptiveness
Understanding people's reactions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Coordination
Changing what is done based on other people's actions.
Active Listening
Listening to others, not interrupting, and asking good questions.
Instructing
Teaching people how to do something.
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