Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Negotiation
Bringing people together to solve differences.
Active Learning
Figuring out how to use new ideas or things.
Coordination
Changing what is done based on other people's actions.
Systems Evaluation
Measuring how well a system is working and how to improve it.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Writing
Writing things for co-workers or customers.
Social Perceptiveness
Understanding people's reactions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Persuasion
Talking people into changing their minds or their behavior.
Instructing
Teaching people how to do something.
Reading Comprehension
Reading work-related information.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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