Service Orientation
Looking for ways to help people.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Active Listening
Listening to others, not interrupting, and asking good questions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Coordination
Changing what is done based on other people's actions.
Active Learning
Figuring out how to use new ideas or things.
Instructing
Teaching people how to do something.
Negotiation
Bringing people together to solve differences.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Speaking
Talking to others.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Writing
Writing things for co-workers or customers.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Persuasion
Talking people into changing their minds or their behavior.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.