Persuasion
Talking people into changing their minds or their behavior.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Negotiation
Bringing people together to solve differences.
Time Management
Managing your time and the time of other people.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Reading Comprehension
Reading work-related information.
Active Learning
Figuring out how to use new ideas or things.
Speaking
Talking to others.
Social Perceptiveness
Understanding people's reactions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Writing
Writing things for co-workers or customers.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Active Listening
Listening to others, not interrupting, and asking good questions.
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