Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Persuasion
Talking people into changing their minds or their behavior.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Negotiation
Bringing people together to solve differences.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Reading Comprehension
Reading work-related information.
Coordination
Changing what is done based on other people's actions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking
Talking to others.
Writing
Writing things for co-workers or customers.
Social Perceptiveness
Understanding people's reactions.
Time Management
Managing your time and the time of other people.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
Figuring out how to use new ideas or things.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
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