Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening
Listening to others, not interrupting, and asking good questions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Speaking
Talking to others.
Writing
Writing things for co-workers or customers.
Reading Comprehension
Reading work-related information.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Service Orientation
Looking for ways to help people.
Social Perceptiveness
Understanding people's reactions.
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Time Management
Managing your time and the time of other people.
Persuasion
Talking people into changing their minds or their behavior.
Active Learning
Figuring out how to use new ideas or things.
Coordination
Changing what is done based on other people's actions.
Instructing
Teaching people how to do something.
Learning Strategies
Using the best training or teaching strategies for learning new things.
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